![]() Too much urgency and stress can drive teams to select suboptimal partners, make costly architectural mistakes, or underinvest in scalability, quality, or security. Of course, no one wants to wait for a disaster to drive legacy modernizations, especially around complex operational systems. The software is at the root of Southwest’s delays in restoring operations, and I suspect the company’s IT leaders will now have the support to replace it. SkySolver, the software Southwest uses for crew assignment, is a customized off-the-shelf software developed decades ago that the airlines customized. It requires prudent decision-making on what capabilities to invest in and when platforms have reached their end-of-life and require app modernizations. Does your organization have the culture to support software development?ĭeveloping and maintaining proprietary software and customizations entails an ongoing commitment to talent development, product management disciplines, and DevOps practices. And during a crisis, organizations should have procedures outlined by human resources and supported by multiple technologies to reach employees, ensure their safety, and provide protocols to support operations.ĥ. I’m having a hard time believing that Southwest, let alone any major enterprise, doesn’t have technologies and automated procedures to reach employees to inform them of operational changes. “Someone needs to call them or chase them down in the airport and tell them,” he said. What tools and protocols aid communications during a crisis?Īccording to CEO Jordan, Southwest does not have a quick, automated way to contact crew members who get reassigned. And if that doesn’t sway the executive committee, perhaps Southwest’s near 16% drop in stock price over December and the fear of having to respond to a federal investigation will get their attention. While CIOs must recession-proof their digital transformation priorities, underinvesting and slowing down can negatively affect customers, employees, and financial results. ![]() CIOs know that tech issues get the trigger finger of blame when businesses experience operational disasters, but we also know there are culture and process issues that can be primary and often untold contributors - both well within the CIO’s purview.Īnd that’s my question for CIOs: Are you investing enough in digital transformation? Do you have strong relationships with the other top executives and the board to raise the bar if your enterprise lags behind competitors or if legacy systems and technical debt pose a significant operational risk? Surely many more details about this failure will surface over the next several months. ![]() If you’re in an airport, there’s a lot of paper, just turning an aircraft.” Murray, president of the Southwest Airlines Pilots Association, and “Southwest has always been a laggard when it comes to technology,” according to Helane Becker, an aviation analyst with Cowen.Įven before the blizzard hit, Southwest Airlines CEO Bob Jordan acknowledged on Nov. “IT and infrastructure from the 1990s,” said Casey A. But Southwest’s technology was also cited by experts and the company’s leadership as contributing to the calamity. 19-28 far exceeded any other airlines’ operational impacts.Įxperts point to Southwest’s point-to-point operating model as problematic in recovering from major weather issues compared to the hub-and-spoke model used by many major airlines. While weather may have been the root cause, the 16,000 flights canceled between Dec. It has since garnered over 2.4 million views as of June 10.The last thing any CIO wants is to experience catastrophic operational issues during a peak season, but that’s exactly what executives at Southwest Airlines faced last week. The police did try to remove her without force prior to the video, but she wasn't having any of it," wrote Fancher, who posted the video. "They asked her nicely to get off the flight, but she refused numerous times, so they called in for assistance. The cops were then shown handcuffing Gibson. ![]() "I paid for my flight!" Gibson was heard saying in the TikTok, as deputies from the Sheriff's Office yanked her out of her seat and pulled her down the plane's aisle. The woman has been identified as 25-year-old Kamaryn Gibson from Olathe, Kansas, Jason Rivarde, a spokesperson for the Jefferson Parish Sheriff's Office, told Insider. In a viral TikTok posted by Johnathan Fancher on May 30, a woman was shown being handcuffed by police on a Southwest flight departing New Orleans. It often indicates a user profile.Īn intoxicated passenger was said to have bitten and kicked cops after being forced off a Southwest Airlines flight - and now TikTok users are calling for alcohol restrictions at airports. Account icon An icon in the shape of a person's head and shoulders.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |